Thank You for Calling

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Have you ever seen your phone ringing and say to yourself W-H-Y are you calling me?! Like super annoyed, but you answer anyway? This is me everyday at my store.

Well heck legit this is me at both my jobs! I look at the phone in disgust. Like you have the audacity to ring? Was I not good to you? Why are you punishing me??

On a normal day it’s usually stock checks from another store. (We will save that conversation for another rant for another day.)

Ever so often we have some amazing customers call in and ask THE smartest questions! (Hints the heavy sarcasm)

Ready. Set. Ring.

Associate: Thank you for calling how may I assist you today?

Customer: Ah yes, I was calling to see what the sale was today.

Associates Thoughts: You’ve got to be F’n kidding me.

Associate: Well all jeans are $39.95 and….

Customer: Well I wasn’t calling in for the jeans

Associates Thoughts: If you don’t stop with the S*** I’m gonna loose it! Maybe if you didn’t cut me off I might have gotten to whatever you’re calling in for.

Associate: OK sir, exactly what are you looking for?

Customer: Ummm, do you have shirts on sale?

Associate Thoughts: This mother…..

Associate: Sir, what kind of shirts? Are you looking for? Polo’s, dress shirts, graphic tees? What kind of shirts do you need?

Customer: Can you give me the sale on all of them?

Associate: Sir there is a different sale on all of them. But if you want you can come in and check it out for yourself. Or you can hold on and I will check.

Customer: Oh no, that’s OK I’ll just come in and check, Thank you.

Associate Thoughts: You mean to tell me you just wasted 8 minutes of my time that I will never get back to tell me you’re coming in?! Un-freakin believable. (Inserts eye roll)

Associate: Thank you for calling. Have a good one.

Disclaimer

If you call into the store please be mindful that we are already busy being multi talented. So more than likely we are currently ringing a customer up or doing a hundred different other things. So do us all a favor and actually know what you are calling in for.

Be as descriptive as possible and please keep in mind that the retail store carries different merchandise than the outlet. If you’re calling for sales trust me it’s legit easier to just come into the store. We have no problem checking to see if we have an item in stock, but it does not need to be several items.

If we are placing an item on hold for you, please know you legit only got twenty-four hours before your item is put back on the floor. So don’t come in a week later confused as to why we no longer that your item in stock.

Also please don’t call into the store just to basically hold a conversation. (You know who you are! Those customers who really don’t have a question but start out the conversation with “How are you doing today” Sir, Ma’am, Person, today is not your day and I don’t think tomorrow will be either). You seriously need to find a friend for that.

Moral of the story: Be descriptive and don’t waste our time. 

If you loved this Rant check out last weeks: Retail Rant #12 –Use Your Words

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