Time Is Money

Hey ladies and gentlemen, I’m back at it. Are you ready for this week’s retail rant mixed with hella realness? Grab a drink and let’s talk about the mess I experienced at work today. Get ready for a few laughs and a little education. I couldn’t make this stuff up if I wanted to. Let’s get the party started and jump right into to why Time is Money baby.

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The Best Customer Service

Have you ever been in a store shopping and needed help, and got THE best associate EVER? I mean service sooo good you asked the associate at the register for the survey, and wanted to speak to the manager just to give the associate praise? I want to let you know that this type of service is never guaranteed but always expected.

Today I had a fellow associate that was working on the men’s side. This man is the sweetest, most respectful guy that I’ve met at work in a while. He’s new but comes to work does he job and he’s out! Well I will have to give Bobby The Best Customer Service award for the way he handled himself today. 🏆

The Customer

Bobby had a customer that came per usual needing help. But not just any help, he needed what I call the “four course meal” kinda help. You can always tell the customers who are going to take up a lot of your time, you know the REAL needy ones. (The hold my hand throughout the store, make sure I can see you at all times, type of customer). Well Bobby was lucky enough to get this customer today.

The guy came in needing a full suit. When I say full I mean everything! All the way down to the socks and a tie. Bobby was more than happy to help. I watched him pick out different sizes of pants, jackets, shirts, and ties. Waited patiently for the customer to try on the clothes and get the customers opinion on the fits. I even heard Bobby on the walkie a few times letting us know he was going to do a stock check. (Stock check is when an associate goes to the back to check for more sizes.)

Bobby legit was treating this man like he was Mr. Obama! Every item that the customer said yes to Bobby would run it up to the register. I promise you Bobby had to be helping this customer for at least two hours and finally the madness was over.

The Checkout

Anytime you spend x amount of time with a customer and you tally up how much money they are about to spend you can kinda get a gauge rather or not they will sign up for a credit card or not. And since Bobby put in all this time and effort with (said) customer it’s only right to have him checkout the customer.

Whenever an associate has a big sale we tend to want to be a little extra nosey because we want to see what the ending total will be. So here and there we would check in to see where he was with the total. Bobby starts ringing the suit which was on sale for $159 and the guy would stop him after every scan. To the point it started irritating me and I wasn’t even at the register.

The Look

Everytime Bobby would scan the next item the customer would stop and ask a question. This went on for about 15-20 minutes and then at out no where the customer just walks out with absolutely NOTHING in hand. Before we even gotten to that point Bobby knew the deal just like the rest of us.

The customer had that look in their eyes that basically said I ain’t got THAT kinda money. You know “The Look“, the one that says oh s**t I went over what I expected to spend. The “I’m gonna be eating Ramen noodles if I let this associate keep ringing me out” look. If I’m being real, I’ve given this look to a few associates my damn self. 😂🤷‍♀️ (Darn you Publix, they get all my unnecessary money)

The Disclaimer

Don’t come into a store and shop around like a BOSS when you know you got flies coming out your wallet. You don’t have to front for any associate, anywhere, EVER, because guess what? We don’t care! We are not over here counting your money because we ain’t paying your bills. Just be real with yourself and keep it 100 with the associate helping you and most importantly yourself.

There is absolutely no reason to go into debt over some clothes. If you come in with a budget then stick with it! The last thing as associate wants to do is tell you that your card is declined! And we definitely don’t want to take several split payments. You can miss me with that, but I’ll gladly take two.

Moral of the Story

Time is Money, and if you ain’t got the money child we ain’t got the time. Do your window shopping on your own!

If you loved this rant then make sure you check out a few others!