Both Sides Matter

When walking into a store and you are being greeted by an associate. What do you naturally do? Are you the customer that speaks back or do you walk in and ignore that you were even spoken to? 

Customers point of view: I always personally speak back. Even if it’s quick ‘Hi’ a half a smile, I will always acknowledge being spoken too.

Associates point of view: After saying Welcome to xyz for the 100th time of the day we are literally over speaking in general better yet with charisma. It’s not you, it’s just us being tired. So if we speak & don’t get a response back its like we are literally talking to ourselves. 

How many of you have been in this situation? As a customer or an associate? What are your thoughts around being greeted? Is it even necessary anymore?

Motto here: Respect 

What are your thoughts or takeaways on this matter? I loved to hear more…