Give Me Your Sunday's Best

Look at it, I’m back at it again! Coming through to give you the realest retail experience ever! I’m about you give you life with this weeks retail rant “Give Me Your Sunday’s Best“.

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Normally working in a mall on a weekend is hectic, but the way my store was set up this Sunday was a tad bit disrespectful on all grounds. Let me fully express what I mean. There were a couple of events that REALLY stood out to me that venting is absolutely necessary. Let’s take a minute and discuss The Last Minute Checkout vs. The Last Minute Shopper.

The Last Minute Shopper

Now I know you’re probably thinking, “well aren’t they one in the same”? Nope, they are absolutely not, and I’ll explain why now. So this Sunday I happen to be the closing manager. Everyone (ie. customers) know that the mall closes at 7pm on Sundays. Surprisingly this is not a new time for the mall to close, and contrary to popular belief, I didn’t just make this time up and change for the world to see, no, the mall has ALWAYS closed at 7 on Sunday.

Sooo anyways, per usual a hour before closing I got my closing crew to start cleaning the store and getting everything in order. I decided to go ahead and put any go backs(ie. Clothes customers didn’t want) from the cash wrap (ie. the register) up so that part would be taken care of. At 6:50pm a couple comes into the store, the guy was asking for the items that he had on hold. I politely asked if it was some checkered button ups, and he irritatingly responded “yes, and some other things”.

The Conversation

Me: “I’m sorry sir we put those items back on the floor but we will be happy to help you find your items.”

Customer: “Oh man, how yall just gonna put my stuff up like that?”

Me: “Well sir your hold wasn’t appropriately filled out, and I’m sorry about that but what shirts was it and I’ll help you find them?”

Customer: “Man, I don’t even know, now.”

Me: “Bobby, do you remember the shirts that you put back on the floor that was a hold from earlier?”

Bobby: “Yes, they are over here…”

Meanwhile the customer is still complaining about his things being put back.

Bobby: “Here you go sir.”

The Checkout of the Last Minute Shopper

Bobby: “Can I get your phone number please?”

Customer: “xxx-xxx-xxx, do I have any rewards?”

Bobby: “No sir, not today”

Bobby proceeds to ring out his three tops and gave him his total.

Customer: “I have this code, can you try and see if it works?” (Customer provides the code to Bobby)

Bobby: “I’m sorry sir that code did not work.”

Customer: “It’s cool, let me see if I can find another one” (Waits…..⏳) “I can’t find anything.” I want to put this on my store card but I don’t have it with me, can you look it up?”

Bobby: Sure, just answer those questions on the screen and then I need to see your ID”.

Customer shows Bobby his driver’s license.

Customer: “Now I need my 5% discount for using my card”.

Bobby: “I don’t know of a 5% discount”

Now during this whole transaction I’m patiently standing at the register. I can see that Bobby wasn’t going to be able to talk his way out of this conversation so naturally I stepped in.

Me: “I’m sorry sir but we don’t have the 5% promotion with using your card right now. That promotion comes to the outlet periodically but right now we’re not offering it.”

Customer: “It doesn’t matter when the promotion is going on, I’m ALWAYS suppose to get the 5% because I’m a card holder and every store that I’ve gone in I always get it.”

Me: “I’m sorry sir but I, me personally, do not have a code to give you today.”

Customer: “That’s fine, I’ll just call corporate.”

Me: “Ok!”

Meanwhile his girlfriend the most pleasant one had nothing to say. All she had to give was raised eyebrows and side smirks. When she should’ve told his 🤬 to chill the 🤬out.

The Vent Session

First of all you brought yo 🤬 in my store ten minutes till closing and got the audacity to get mad when we put your stuff back? Reeeeaaaalllllllyyyyyy dude?Then you gon come up in here showing your entire 🤬 because you can’t get your 5% discount? My dude, you got all of three shirts, all of which were on sale! If you can’t afford to spend $50, you probably shouldn’t be in the outlets period, Goodwill is a block away.

I legit HATE when customers come up in the store, get an entire attitude with the associates as if WE created the rules, policies and procedures. Then they want scream out “corporate” like it’s suppose to change your CURRENT situation. 🙄😒 Corporate can’t give you no 5% discount baby, and you want to know why?? Because, WE CLOSED! ✌🏾

The Last Minute Shopper

As if that customer wasn’t enough to deal with, it is now 7:15pm and I have an entire family in my store shopping. And when I say shopping I mean SHOPPING! I had to tell on of my associates to go and shut off the music while my other associate check on them. The next thing I know I hear my associate over the walkie talking about a “stock check” No, no, no, bruh nobody is getting a stock check up in here tonight! I am trying to shut these registers down and go home!

I went ahead and started the closing email and once I finished I checked on my associates over the walkie. “Hey guys, how are we doing?” “Well, they’re still in here shopping.” “Oh hell no, I’m about to fix this!” I storm out on the floor, find one woman shopping around on the women side, “Ma’am can I help you with something?” “No just looking” I walked over to the family standing around in the middle of my store “Do yall need help?” “No just waiting on my son to get out the fitting room.”

Now yall know by this time I’m boiling right?? This family did not start getting checked out until 7:30pm. Now keep in mind the store closed over thirty minutes ago, there is no one in the store, no music AND you got an attitude with us because we are CLEARLY rushing you out the store? Legit, at this point I don’t care how much money you bout to spend I want you and your entire family out! You are being blatantly disrespectful to me and all my associates.

I let my associate who decided to do stock checks after store hours ring them up. And if your wondering, yes they did spend over $300, BUT they did want individual bags, hangers put back on half the clothes. AND they refolded EVERYTHING we touched. You talking about BIG MAD??? 🤬😡 just imagine what thoughts were going through my head as all this played out in front of me.

The Vent Session

The next time you want to bring yo 🤬 in the store with your entire family, make sure it’s not five minutes till closing when you tryna ball out, for one. Two, teach ya crew some respect, and three don’t EVER pull this 🤬 again, K?

Moral of the Story

Act like you just came from church and Give Me Your Sunday’s Best! This whole day could’ve been saved if one of these customers were a little apologetic or at least appreciative of our time, effort and most of all patience. But hell what do I know? 🤷🏾‍♀️ I just work here! 🙄